Privacy Policy
Effective Date: May 2026
Human Systems Operations ("we," "our," or "us") respects the privacy of the leaders and organizations who reach out to us. This policy explains what information we collect, how we use it, and the limited circumstances under which we may share it.
What We Collect
We only collect information you choose to give us. That typically includes:
- Name and work email — when you request a free resource, book a conversation, or submit a contact form.
- Organization name — when you provide it on a form.
- Message content — any description of your situation you share when reaching out.
- Basic usage data — standard analytics about which pages are visited, browser type, and country. No personally identifying information is captured by this.
How We Use It
Your information is used only for the purposes you contacted us about. Specifically:
- To deliver the resource, report, or response you requested.
- To follow up on a conversation you initiated.
- To send occasional updates related to Human Systems Operations work — only if you have explicitly opted in. Every email contains an unsubscribe link.
- To improve how this site and its resources work for the leaders we serve.
How We Store It
Submissions are routed through encrypted form-handling services and stored in access-controlled systems. We do not sell, rent, or trade your information. We do not share it with third parties for marketing purposes.
Service Providers and Data Location
To deliver this site and respond to your messages, we rely on a small set of named service providers. Each processes only the information needed to do its job, under its own published privacy and security commitments.
- Vercel Inc. (United States) — hosts this website. Standard request logs (IP address, browser type, page accessed) may be retained briefly for security and reliability.
- Resend, Inc. (Delaware, United States) — processes form submissions, sends email replies, and stores newsletter subscriptions you have explicitly opted into.
- Cloudflare, Inc. (United States) — provides DNS, edge delivery, and email routing for messages sent to addresses at this domain.
Because these providers operate in the United States, information you submit through this site may be stored on or transit through servers located outside Canada. We have chosen providers whose published terms commit to industry-standard encryption in transit and at rest. If you require a Canadian-only data path, or a signed Data Processing Agreement before engaging, contact us and we will arrange it before any information is collected.
Confidentiality
For leaders working in sensitive sectors — healthcare, public sector, regulated industry — we treat what you share as confidential by default. If you have specific requirements around data handling, privacy legislation, or confidentiality agreements, we establish those before any engagement begins.
Your Rights
You can, at any time:
- Ask what information we hold about you.
- Ask us to correct or delete it.
- Unsubscribe from any email list you have opted into.
- Withdraw your consent for any future communications.
Cookies and Analytics
This site uses minimal cookies — only what is required for basic functionality and aggregate traffic analytics. We do not use third-party tracking pixels or retargeting cookies.
Children's Privacy
This site and its resources are for adult professionals. We do not knowingly collect any information from anyone under 18.
Changes to This Policy
If this policy is updated, the revised version will appear on this page with a new effective date. Substantive changes that affect previously collected information will be communicated to anyone on our active email list.
Contact
Questions about this policy, or about information we hold, can be sent to trace@tracehobsontraining.com.
Human Systems Operations operates from British Columbia, Canada. This policy is governed by applicable Canadian privacy legislation.